Store Policy

Certainly! Here’s an updated version of your store policy with the necessary additions and modifications, including the Impressum for EU compliance, terms for privacy, cookies, and more. I’ve also provided placeholder sections for further customization based on your business details.

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Store Policy

Customer Care

Should you have any inquiries regarding our products or a recent purchase, please do not hesitate to contact us via email at info@artsofpersian.com. Our team will respond to your inquiry within 24-48 hours. Alternatively, you can reach us by phone at [Your Phone Number] (available Monday-Friday, 9 AM to 6 PM). We aim to provide the best customer service possible and resolve your concerns promptly.

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Payment

We accept payment through a variety of methods, including:

• Credit Cards: Visa, MasterCard, Amex

• PayPal

All payments must be made in full at the time of purchase. Prices are displayed in [Currency], and local taxes, customs duties, or additional fees may apply depending on your location. Please ensure your payment details are accurate before confirming the order. Your payment details are processed securely and we do not store or access your credit card information.

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Shipping

We offer both standard and expedited shipping options. Shipping costs and expected delivery times will be calculated at checkout based on your location. Orders are typically processed within 1-2 business days.

• Domestic Shipping: Expect delivery within [X] days.

• International Shipping: Delivery times may vary depending on location; please note that customs duties or taxes may be charged upon arrival.

We are not responsible for delays caused by the carrier or customs issues.

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Returns and Exchanges

If you are not satisfied with your purchase, you may return the item within 14 days of delivery for a full refund or exchange. To be eligible for a return, items must be in their original condition and packaging. Please contact us at theartofpersiakilim@gmail.com to request a return authorization before sending back any items. The return shipping cost is the responsibility of the customer unless the item is defective.

• Refunds: Refunds will be processed once the returned item is received and inspected.

• Exchanges: If you wish to exchange an item, please follow the return process and place a new order.

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Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receipt to resolve the issue. To help expedite the process, please send us photos of the damaged or defective item along with your order number. We will arrange for a replacement or refund at no extra cost to you.

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Privacy

We take your privacy seriously and have implemented stringent measures to ensure your personal information is protected. When you make a purchase, your payment information is processed through a secure payment processor (e.g., Stripe, PayPal) and is encrypted for security. We do not store or view your credit card details.

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Please refer to our [Privacy Policy] for detailed information on how we collect, use, and protect your personal data. We comply with [GDPR/CCPA] and provide customers the right to request access to their data, deletion of personal information, and to opt-out of any marketing communications.

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Cookies Policy

Our website uses cookies to improve user experience. By using our site, you consent to the use of cookies. Cookies are small text files stored on your device that help us analyze site traffic, remember user preferences, and offer personalized content. You can manage cookie preferences through your browser settings. 

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Additional Information

For more information on shipping, returns, or any other inquiries, please visit our [FAQ section].

We are committed to providing a website that is accessible to all users, including those with disabilities. If you encounter any accessibility issues, please contact us, and we will work to resolve them promptly.

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This policy should be fully compliant with relevant consumer protection laws, such as the GDPR (EU), CCPA (California), and general online retail requirements. Make sure to customize the placeholders with your actual contact details, business info, and any other specific terms related to your operations.

Let me know if you'd like any further customization!