FAQ
🛍️ Orders & Products
Q: Where are your products made?
All our products are handmade by talented Iranian designers and artisans, blending tradition with modern aesthetics. Each piece is crafted with care, reflecting the rich cultural heritage of Persia.
Q: Are your items truly handmade?
Yes, every item in our collection is handmade, which means no two pieces are exactly alike. Small variations in color, texture, or pattern are part of what makes each piece unique and special.
Q: Where are your products shipped from?
All orders are shipped from our location in Germany.
Q: Can I change or cancel my order after placing it?
If your order hasn’t been shipped yet, contact us at info@artsofpersia.com as soon as possible. Once an order is shipped, cancellation is no longer possible — but you may still return it.
Q: Are your items handmade?
We offer carefully curated and high-quality products inspired by Persian design. Detailed product information can be found on each item’s page.
🚚 Shipping & Delivery
Q: Which countries do you ship to?
We currently ship to Germany and most countries within the European Union.
Q: How much is shipping?
Shipping costs depend on the weight and destination:
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Germany: from €7.19 (3–5 business days)
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EU: from €15.49 (5–10 business days)
Full details are available in our Shipping Policy.
Q: Do you offer express shipping?
Yes, within Germany we offer Express Shipping (1–3 business days). Rates vary depending on weight.
💳 Payment
Q: Which payment methods do you accept?
We accept the following secure payment methods:
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Visa, Mastercard
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Apple Pay
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Google Pay
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PayPal
All payments are processed securely via Wix Payments and PayPal.
🔁 Returns & Cancellations
Q: Can I return an item?
Yes. You may return any item within 14 days of receiving it, as long as it is in original condition (unused, undamaged, and in its original packaging).
Q: How do I initiate a return?
Email us at info@artsofpersia.com with your order number. We will provide return instructions. The return shipping costs are paid by the customer.
Q: What if I receive the wrong or a damaged item?
Please contact us immediately at info@artsofpersia.com, ideally with photos of the item and packaging. We’ll make it right — at no cost to you.
📦 Packaging & Sustainability
Q: Do you use sustainable packaging?
We aim to minimize waste and use recyclable materials where possible while ensuring your order arrives safely.
🛡️ Legal & Compliance
Q: Where can I find your Terms & Conditions, Privacy Policy, and Cancellation Rights?
You can find all legal information in the following sections of our website: