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FAQ
Welcome to our FAQ section! Here you'll find answers to the most commonly asked questions about our handcrafted Persian items. We've curated this section to provide you with all the information you need. Have a question that's not answered here? Feel free to reach out to us and we'll be happy to help!
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How long does it take to receive the shipment?Orders are generally shipped within 1-3 weeks. We ship via DHL from our warehouse in Germany. Deliveries are usually made in 6-7 business days to all locations in Europe, and 7-15 business days to other destinations. Feel free to let us know if you would like to upgrade to 2-3 days express delivery. All items are fully insured against damage and loss. Please be informed that we cannot ship to P.O. Box addresses.
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Are your rugs fair trade and free of child labor?All of our rugs have been carefully selected and bought on Iranian bazaars and have been made locally in Iran. There was never a large scale commercial production for these items which makes each carpet unique. Fortunately, exploitive and forced practices involving children is nonexistent in Iranian rug industry in contrast with countries like China, Pakistan, or India, where fair labor practices can not be guaranteed. This is also mainly why Iranian rugs are usually of higher quality.
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How do I make payments?We accept payment by Visa, Mastercard and American Express. We do not keep or even see your credit card data, because all info is transmitted in encrypted form from your screen directly to our payment processor Stripe.
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How often do you update your rug galleries?We tend to update the rug gallery on a monthly basis. If you are interested in receiving more information about future listings please do not hesitate to write us at theartofpersiakilim@gmail.com.
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How are the shipping prices determined?All of our shipping prices are directly taken from the DHL website. We include a minor fixed fee for packaging.
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