Shipping & Returns

Shipping Policy
Orders are generally shipped within 1-3 weeks. We ship via DHL from our warehouse in Germany. Deliveries are usually made in 6-7 business days to all locations in Europe, and 7-15 business days to other destinations. Feel free to let us know if you would like to upgrade to 2-3 days express delivery. All items are fully insured against damage and loss. Please be informed that we cannot ship to P.O. Box addresses.

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Return & Cancellation Policy
Customer satisfaction and happiness is our top priority. You may return any item in original condition for a full refund within a period of fourteen (14) days from the date of receipt. The customer shall bear the shipping costs for the return.

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If you decide to return an item, please send us an email to theartofpersiakilim@gmail.com and our team will get back to you with all the return information. Items are to be returned in the same condition as sold with no damage or alterations or sign of use.

Should there be any fundamental error committed by us, such as delivery of a wrong or damaged item, etc., the buyer will be entitled to a full refund.

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If your order shows damage when you receive the shipment, contact us immediately and retain all packaging materials. If possible, please try to obtain a photograph of the damaged package and bring it to the attention of the delivery personnel.